Privacy Policy

1. Who we are

The data controller responsible for personal data processed in connection with this website and our business operations is Richtons Environmental Services Limited (Company No. 11719029), registered office: Unit 2 Chancery Farm, Fossils Lane, Fordham, Colchester CO6 3NY.

General enquiries about privacy: info@richtons.co.uk or 01206 700 769.

2. Personal data we may collect

Depending on how you interact with us, we may process:

• Identity & contact: name, job title, organisation, postal address, telephone number, email address.
• Communication content: messages you send via contact forms, email, phone, or post; records of enquiries and follow-up.
• Technical data: IP address, browser type and version, device identifiers, approximate location derived from IP, pages viewed, referring URLs, timestamps, collected via cookies and similar technologies where applicable (see our Cookie Policy).
• Contract & project data: information necessary to scope works, quotations, contracts, site visits, emergency response, invoicing, and regulatory reporting, often supplied by you or your representatives.

3. Purposes and lawful bases

We process personal data only where we have a lawful basis under UK GDPR:

• Contract: to respond to enquiries, prepare quotations, deliver contracted asbestos/environmental works, invoicing, and related administration.
• Legitimate interests: to operate and secure our website, analyse aggregated usage trends (where configured), communicate service updates where appropriate, protect against fraud or misuse, and manage business continuity, balanced against your rights.
• Legal obligation: health & safety, environmental, asbestos-specific regulation, taxation, accounting, and court orders or regulator requests where applicable.
• Consent: where required for optional cookies or specific marketing communications, you may withdraw consent at any time without affecting processing prior to withdrawal.

4. Sharing personal data

We may share data with trusted processors who assist our operations under strict contractual terms, for example IT hosting, email delivery, accounting systems, or subcontracted specialists involved in delivering works with your knowledge where appropriate.

We may disclose information where required by law or to protect rights, safety, or property. We do not sell personal data.

5. International transfers

Where personal data is transferred outside the UK/EEA, we ensure appropriate safeguards (such as adequacy regulations or approved standard contractual clauses) unless a limited exception applies.

6. Retention

We retain personal data only as long as necessary for the purposes above, including statutory retention periods for financial, safety, or asbestos documentation where applicable. Retention schedules vary by record type; contact us for indicative periods relating to your matter.

7. Your rights

Subject to exemptions, you may have the right to:

• access your personal data;
• rectify inaccurate data;
• erase data in certain circumstances;
• restrict processing;
• object to processing based on legitimate interests;
• data portability where processing is automated and contract/consent-based;
• withdraw consent where processing relies on consent;
• lodge a complaint with the Information Commissioner's Office (ico.org.uk).

To exercise rights, email info@richtons.co.uk. We may request verification of identity before responding.

8. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. No online transmission can be guaranteed fully secure.

9. Changes to this policy

We may update this Privacy Policy periodically. Material changes will be reflected here with an updated “Last updated” date. Please review this page occasionally.

10. Contact

Privacy queries: info@richtons.co.uk. Postal address: Unit 2 Chancery Farm, Fossils Lane, Fordham, Colchester CO6 3NY.